Mint Energy EV FAQs
If there’s anything else you’d like to know don’t hesitate to get in touch, we’re always happy to help.
General FAQs...
Do EV chargers need Wi-Fi?
Some chargers connect via Wi-Fi, whilst others (like the Ohme Home Pro/ePod) use a built-in roaming SIM that works off mobile signal. Take a look at our charger page for more information.
Can I take my EV charger with me when I move house?
Yes. We can remove your charger, make the old property safe, and reinstall it at your new home. Take a look at our guide Can I take my charger with me.
How long does it take to get my EV charger installation date?
Once you’ve accepted your quote, we can usually install within 2 weeks.
Do I need to own an electric car to have a home EV charger installed?
No. Many customers have their home charging point installed before their electric car arrives, so it’s ready to go from day one. Our engineers use specialist testing equipment to confirm everything is working, even if your EV isn’t there yet.
EV Charger FAQs...
Can my friends and family use my charger as well?
Of course, they just need to plug in and in some cases you might need to ‘allow’ the charge to start in the app.
Is my charger secure?
Yes, most chargers come with built in safety and security features, for example, you can set a 4-digit pin on the MyEnergi Zappi and without this the unit will not charge. We can also suggest a few simple steps you can take for extra piece of mind.
Are home EV chargers universal?
Yes. All chargers we fit use the Type 2 connector, the UK standard compatible with every modern EV.
Can my charger work with smart tariffs?
Absolutely. Many EV chargers integrate with suppliers like Octopus, OVO, and EDF so you can charge at the cheapest overnight rates.
How long will it take to charge my vehicle?
It depends on your charger however as a guideline, most 7.4kw chargers will fully charge a vehicle in between 7-9 hours – perfect for overnight charging.
Which electric car chargers do Mint Energy install?
We supply and install all leading brands of EV charge points including Ohme, Easee, Hypervolt, and MyEnergi. If you’re unsure of which charge point you’re looking for, we can help you choose the best charger based on your vehicle, property, and charging habits.
What’s the difference between tethered and untethered (universal) EV chargers?
A tethered charger has a fixed cable attached — convenient but visible. An untethered charger has a universal socket so you use your own lead, keeping things tidier.
Installation FAQs...
How long does an EV charger installation take?
A standard install takes around 3 hours, with your electricity off for up to 45 minutes. Bespoke installs (e.g. long/tricky cable runs or consumer unit upgrades) may take longer. See ‘Your installation day’ guide for more details about the installation.
Do I need to be at home during installation?
Someone over 18 must be present when we start (to confirm charger location and cable route) and at the end (to go through the app). You don’t need to stay for the whole 3 hours.
How much cabling is included in a standard installation?
Up to 10m of cabling is included. If you need more, we’ll confirm the cost before starting.
What if my installation needs extra work?
We’ll always advise beforehand if any extras are needed such as a consumer unit upgrade, trunking for internal cable runs or ground work. If your installation is not standard we will likely request a video call or onsite survey before we can provide you with a quote. Our quotes are always accurate so you know what the cost is before you decide whether to go ahead.
Warranty FAQs...
How long is the warranty on my EV charger?
Most chargers come with a 3-year manufacturer’s warranty covering defects not caused by misuse or damage.
| Charge Point Manufacturer | Warranty | To Note |
|---|---|---|
| OHME | 3 years | 2 years for charging cables |
| MyEnergi | 3 years | Option to purchase extended warranty cover for up to 5 years |
| Anderson | 7 years | Warranty activation process must be completed no later than 7 days from the date of installation or 30 days from the purchase of the unit |
| Hypervolt | 3 years | Option to purchase extended warranty cover for up to 5 years if purchased within 30 days of installation |
| Easee | 3 years | |
| Simpson and Partners | 5 years | 10 years enclosure warranty |
| Zaptec | 5 years |
Is the installation work guaranteed?
Yes — every Mint Energy installation comes with a 12-month workmanship guarantee.
What happens if my charger develops a fault under warranty?
Contact our aftercare team. We’ll help diagnose the fault and, if needed, arrange repair or replacement with the manufacturer.
Aftercare FAQs...
What if my charger stops working outside of warranty?
We can still help. Our engineers can repair or replace chargers and we’ll always provide a clear cost upfront.
Who do I contact if I have an issue after installation?
Our friendly aftercare team is here to help. Call or email us and we’ll troubleshoot with you.
Do EV chargers need servicing or maintenance?
Regular servicing is not required but is available if you wish. We do recommend occasionally checking the cable and socket for wear and tear – check out our guide ‘Do I need to service my charger’ for more info on this.
Costs & Grants FAQs...
Do I have to pay for a survey?
No! If we need to survey your property before we’re able to quote, you will not be charged for this,
What is included in a standard installation?
A standard installation includes up to 10m of cable, the Type A RCD & surge protection consumer unit, up to 3 hours of labour, testing, commissioning & certification and app setup. Any additional work on top of this will be included on your quote and agreed in advance.
Do I qualify for the OZEV grant?
The OZEV grant is currently available for landlords, flat owners, and workplace installations, not for most domestic properties. We can advise if you’re eligible.
Is home charging cheaper than public charging?
Yes – charging at home, especially on an EV tariff, can be up to 75% cheaper than public rapid chargers.
Energy & Tariff FAQs...
What is smart charging?
Smart charging means your charger automatically schedules charging when electricity is cheapest or greenest. This saves money and reduces strain on the grid.
Which energy suppliers offer EV tariffs?
Popular suppliers include Octopus Energy (Octopus Go/Intelligent), OVO, EDF, and British Gas. These tariffs often give 4–6 hours of low-cost charging overnight.
Can I use my charger with solar panels?
Yes – some chargers (like the MyEnergi Zappi) can be set to prioritise solar energy, letting you charge directly from your panels.
What happens if my Wi-Fi goes down?
Most chargers will still charge your car as normal. Smart features (like scheduling or app control) may pause until Wi-Fi is restored.
Property & Suitability FAQs...
Do I need my landlord’s permission for an EV charger?
Yes – if you’re renting, you’ll need written consent from your landlord. We can provide a template letter if needed.
What if my fuse board is old or full?
Don’t worry. We’ll assess this during your survey. If upgrades are needed, we’ll explain the options and costs before installation.
Can I have two chargers at the same property?
Yes – with load management devices, multiple chargers can share power safely without overloading your supply however, depending on your, it may not be beneficial to have two but take a look at our ‘The difference between 7kw and 22kw chargers’ guide a this will explain this in more detail.
Safety & Compliance FAQs...
Are home EV chargers safe?
Yes – all chargers we install are fully certified and meet strict UK electrical safety standards.
What safety checks are done during installation?
Our engineers complete full testing of the charger, the cabling, and your fuse board before sign-off.
Do I need an earth rod for my charger?
We no longer use earth rods as they can some times to be tricky to install at the charge point location site but we use alternative earthing protection such as a MATT:E or Garo unit.
What is DNO approval and why is it needed?
Your Distribution Network Operator (DNO) manages your local electricity supply. By law, we must notify them (and sometimes gain approval) before installing a charger to make sure your supply can handle it.
Do your chargers comply with UK regulations?
Yes – all chargers we supply are OZEV-approved and comply with BS 7671 wiring regulations and the Smart Charging Regulations (2022).